Store Policies

Last updated: April 2026

Shipping Policy

Processing Time

Orders are processed within 1-3 business days. You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

Method Delivery Time Cost
Standard Shipping10-20 business daysFree over $49 / $4.99 under
Express Shipping5-10 business days$9.99
Priority Express3-7 business days$19.99

Countries We Ship To

We ship to 80+ countries worldwide including the US, UK, Canada, Australia, Germany, France, Japan, and more. Customs duties and import taxes may apply and are the buyer's responsibility.

Order Tracking

Once shipped, you'll receive a tracking number via email. You can also contact us at info@youjiahub.com or via WhatsApp to check your order status.

Returns & Refunds

30-Day Return Policy

We offer a 30-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange.

Conditions for Returns

  • Item must be unused and in original packaging
  • Return request must be initiated within 30 days of delivery
  • Proof of purchase (order number or receipt) required
  • Personalized or custom-made items are non-returnable

Refund Process

Once we receive your returned item, we'll inspect it and process your refund within 5-7 business days. Refunds are issued to the original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours with photos. We'll arrange a free replacement or full refund — no return shipping needed.

Privacy Policy

Information We Collect

When you place an order or submit an inquiry, we collect your name, email address, shipping address, and payment information. We do not store credit card numbers — all payments are processed securely via PayPal.

How We Use Your Information

  • Process and fulfill your orders
  • Send shipping confirmations and tracking updates
  • Respond to customer support inquiries
  • Improve our products and services

Data Security

We implement industry-standard security measures to protect your personal information. We never sell or share your data with third parties for marketing purposes.

Cookies

Our site uses localStorage for shopping cart and product data. We do not use third-party tracking cookies.

Contact Us

For privacy-related questions, email us at info@youjiahub.com.